Refund & Cancellation Policy

For a completed registration, refer to the refund information shown for the event and in the app before payment. If the applicable terms are unclear, contact support before taking further action.

Check the payment and registration status shown in the app. If the status is unclear or does not match your payment record, contact support with the transaction reference.

If you believe you made a duplicate payment, contact support with the transaction references so the records can be reviewed.

For a cancelled event, review the event notice and the payment information shown in the app. Contact support if you need clarification about a specific transaction.

For a cancelled or disrupted match, follow the event notice in the app and contact support if you need help understanding how the change affects your registration.

If a technical issue affects registration or participation, contact support with the event name and relevant details. Any review depends on the information available for that case.

Disqualification and any payment consequences are governed by the relevant event rules and applicable platform policies. Review those terms for the specific event.

For a payment reversal, check the status shown by the payment provider and in the app. No processing timeline is stated on this page.

For a withdrawal or balance issue, check the wallet status in the app and contact support with the relevant transaction details.

Any refund review and processing depend on the relevant event terms, payment status, and provider flow. This policy does not promise a processing timeline.

Whether a payment is refundable depends on the terms for the relevant event and transaction. Review those terms in the app; this page does not add a universal list of non-refundable cases.

For support requests, please use the Contact page or the in-app support channel. We will review the issue and update you through the available communication route.