Support
Frequently Asked Questions
General guidance for BattleNix accounts, teams, tournaments, payments, and support.
Account
How do I create a BattleNix account?
Use the account creation options shown in the BattleNix app and follow its verification steps.
Can I have multiple accounts?
Review the One Account Policy in the Terms & Conditions for the current account rules.
How do I update my profile?
Open your profile in the app and use the available profile editing controls. Available fields may depend on your account.
How do I delete my account?
See the Account Deletion page for the current instructions. Requests must be verified through an account-controlled support flow.
Teams
How do I create a team?
Use the team controls in the app and follow the prompts shown there.
How do I join a team?
Use the available team search, invite, or join-request options in the app.
Who can register a team for a tournament?
The registration controls and event rules shown in the app determine who can submit a team.
How does Team Leader registration work?
The team leader should review the tournament's registration details in the app. Roster and payment steps can vary by event.
Tournaments
How do tournaments work?
Tournament pages in the app show the event details and available steps, which may include registration, groups, matches, and results.
How are teams allocated to groups?
Group details are shown on the relevant tournament page in the app. Allocation details may vary by event.
What is check-in?
Check-in is an event-specific confirmation step when one is required. Follow the instructions and availability shown in the app.
How are room credentials shared?
When room details are provided for a match, use the match view in the app and follow its access instructions.
How are results calculated?
The applicable scoring and result details are defined for each event and shown in the app.
How does qualification work?
Qualification depends on the tournament's stages and standings. Check the tournament details in the app.
What happens after elimination?
Your event status and any further steps are shown in the app. Review the tournament rules for event-specific details.
Payments
How do I pay tournament entry fees?
If an entry fee applies, use the payment flow provided in the app and check the event details before confirming.
What happens if payment fails?
Check the payment status in the app. If the status does not resolve, use the support options available in the app or Contact page.
How are payment confirmations handled?
Use the transaction status displayed in the app as the source for your registration. Contact support if it appears inconsistent.
What happens to a cancelled tournament?
See the Refund & Cancellation Policy and the event notices in the app; treatment depends on the event and payment status.
Prizes
How are prizes distributed?
Prize eligibility and distribution are described in each tournament's details and the applicable policy.
Where is the tournament prize credited?
Check the app's wallet and event details for the current prize status. The payout method may depend on the event.
Can prizes be split between team members?
Prize allocation depends on the event's published prize details. Review those details in the app before participating.
Support
How do I contact support?
Use in-app support or any contact channel listed on the Contact page.
How do I report cheating?
Use the reporting or support options available in the app and include relevant match details. See the Fair Play Policy.
How do I request account deletion?
See the Account Deletion page. A request must be made through the verified account flow, not by email or user ID alone.